FAQ

HOW DO I TRACK MY ORDER?

You can check the status of your order by contact us on whatsapp or our instagram by your order number . You may also find the shipment tracking number within the confirmatory email you were sent.

HOW CAN I CHANGE OR CANCEL MY ORDER? 

In case of an error during order placement, including incorrect address de 
tails . contact Customer Service immediately. Once the order has been dispatched, the order cannot be cancelled. For further assistance you can contact Customer Service for further assistance. 

Q: Apki qualitiy or staff kesa he muje quality me doubt he order cancel ker dein ?

Ans: App befiker rahe allow to open parcel he payment se pehle khol ke check kerain apni tasali kerain phir payment dein inshallah best quality ho ghi.

  • Q:Me out of city ja raha hon order cancel ho jaye gha?

  • Ans: parcel 2 days ke liye hold ho jaye gha jese hi ap location pe ayein ghe delivery ho jaye ghi

  • Q:Emergency  ho gy he order cancel ker dein ?

  • Ans: ok sir apki emergency ko dekhte hoe parcel ki delivery stop ker di jaye ghi.

  • Q:order cancel ker dein fraud na ho jaye?

  • Ans: sir fraud tab hota he jab payment advance li jaye parcel allow to open he aghar app ke mutabiq suit na ho tu usi time return ker dein.

  • Q:Aghar suit exchange kerna ho tu ho jaye gha?

  • Ans:Dress me defect he,jo order kia tha wo nahi nikla ,psnd nahi aya ,in me se koi bhi condition  he to exchange ho jaye gha.

  • Q:suit exchang kerne ke charges hein ya free he?

  • Ans:Aghar suit me defect he ya jo order kia wo nahi he tu free of cost exchange ho gha otherwise exchange kervane ke liye 300 delivery charges hon ghe.

  • Q:aghar exchange kerna ho tu kitne din tak ho jaye gha or kese ho gha?

  • Ans:7 days me exchange ho gha rider naya parcel le ker aye gha or pehle wala wapis le jaye gha.

    Q:apki return policy kia he lia hoa suit return ho jaye gha ?

    Ans: parcel allow to open he aghar koi masla ho tu delivery ke time pe hi rider ko return ker sakte hein or parcel receive kerne ke baad 7 days me return bej sakte hein.

    Q:Return ka kia procedure he?

    Ans:Complain number pe Reason of return clear ker ke Return address pe courier ke through return bej dein

    Q:Parcel return kerna he refund ka kia procedure he?

    Ans :Parcel return bejne ke baad 15 days ke andar payment refund ho ghi Parcel ki total payment me se 7% tax minus ker ke baqi payment refund ho ghi .

    Q:refund ke liye complain kerni ho ghi?

    Ans:complain number pe account number share ker dein payment ajaye ghi.

    Q:mera suit damage he iska kia ho gha ab?

    Ans :ap befiker rahe damage ki vedio share kerein proof dekhne ke baad apko exchange ker ke fresh piece bej diya jaye gha ker diya jaye gha.

    Q:mere suit me sleeves ka fabric nahi he me kia karon ab?

    Ans :sorry for mistake ap relax ho jaiye exchange ker ke fresh and complete suit a jaye gha rider aye gha naya parcel de ker pehle vala le jaye gha.

    Q:me ne jo suit order kia wo nahi aya ye koi or he?

    Ans : sorry for mistake apko exchange ker ke wo suit bej diya jaye gha jo apne order kia tha rider le jaye gha or naya de jaye gha.

    • Q:Fabric kesa he?

    • Ans:sir fabric bohut acha he quality ki guarantee he allow to open parcel kohl ke quality check ker ke payment dein.

    • Q:khol ke dekh sakte hein?

    • Ans:ji han allow to open he .

    • Q:price zyada he ?

    • Ans:price zyada hone ki vaja sirf quality he humari quality me kami nahi he is liye price zyada he parcel khol ke chck kerain qualitu achi na ho tu wapis ker dein.

    • Q:agar parcel khol ke psnd na aye tu?

    • Ans:sir aghar psnd na aye tu usi time wapis ker dein.

    • Q:price kia he?

    • Ans: suit ki pic send ker dein price or details btati hon.

    • Q:price me discount ho jaye gha?

    • Ans:ye already discount price he but aghar ap advance payment kerte hein tu 5% discount mazeed ho jaye gha.

    • Q:cash on delivery available he?

    • Ans:ji sir fully cash on delivery advance payment ka option bhi he advance payment  5% discount ho jaye gha.

    • Q:delivery charges kia hein?

    • Ans:free delivery all pakistan.

    • Q:allow to open he?

    • Ans:yes.

    • Q:parcel kitne din me aye gha ?

    • Ans :3 se 4 din me inshallah.

    • Q:delivery timing kia he?

    • Ans :time exact nahi bta sakte jab parcel out for delivery ho gha apko msg a jaye gha msg pe rider ka number ho gha call ker ke pta ker sakte hein.

    • Q:kon se courier ke through parcel aye ga?

    • Ans:post ex call courier.

    • Q:tcs ke zarye bej sakte hein?

    • Ans: humara courier post ex he tcs ke zarye advance payment pe aye gha cash on delivery nahi.

    • Q:urgent chahyie mil jaye gha?

    • Ans : normal delivery 3 se 4 din me ho ghi aghar urgent chahyie tu advance payment ker dein tcs se bej dete hein ya devo pe rakhva dte hein.

    • Q:muje whole sale me chahiye mil jaye gha?

    • Ans : humara retail ka kam he whole sale ka nahi aghar apko whole sale chahyie tu payment advance ho ghi or piece zyada lene hon ghe.

    • Q:order kese kerna he?

    • Ans :order kerne ke liye name ,phone number or complete address send ker dein address me house number ,street number,arear ka name ,main road,ghar ke qareen mashoor jaga,or city likh ke bejein.

    • Q: gaon me parcel a jaye gha?

    • Ans :village me parcel nahi aye gha apko apni qareebi city ke post ex call courier ke office se ja ker lena ho gha.

    • Q:stich he ya unstich?

    • Ans: unstich only.

    • Q:muje stich chahiye?

    • Ans :humara stich ka kam nahi he stich me size issue ho jata he apko unstich hi lena ho gha.

    • Q:color kharab tu nahi ho gha?

    • Ans :befiker rahe aghar kharab hoa tu change ho jaye gha.

    • Q:rider kholne nahi dete payment se pehle?

    • Ans:aghar rider koi masla keray na kholne de tu fori muje call ker lein.

    • Q:kapra kam tu nahi ho gha me healthy hon ?

    • Ans :Befiker rahe khula fabric aye gha excel size bhi ban jaye gha.

    • Q:kapra kitna he?

    • Ans:2.5 meter shirt ,2.5 meter trouser,2.5 meter dupatta .

    • Q:lace saath he?

    • Ans :sir unstich me accessory include nahi hoti patch vale suit ke saath patches ayein ghe lace ya accessory nahi ho ghi.

    • Q:vedio send kerain ?

    • Ans :vedio ya picture available nahi he parcel khol ke dekh sakte hein yahan sirf humara dispatching center he stock available nahi hota is liye pic ya vedio available nahi befiker rahe same suit aye gha.

    • Q:same ho gha?

    • Ans :befiker rahe inshallah same suit aye gha pehle check kerain phir pay kerain.

    • Q:suit orignal he?

    • Ans :hum basically master copy manufacture kervate hein ye bhi master copy suit hein khud design copy kiay hein but same as picture.




Check Return policy.. https://www.zubi.pk/pages/return-pilocy-2